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Frequently Asked Questions

Can I return the product that I bought?


Shoppings that you do from nevjewellery.com, according to Distance Sales Agreement, you can return the products within 14 days after the product received. You can view the Return and Cancellation Informations page for detailed info and return conditions.

 

Can I make a set with the product that I like?


If you wish, you can create a set with the single item that you bought. If you buy a product that has not any matching pieces, you can contact us to produce as custom design.

 

The ring that I bought is not fit to my finger. What should I do?


If you inform us about your ring size, we can manage to fit the ring to your finger with no cost. For the measurement process, you can either ship to us with no cost and insured thanks to the code that we send you by contacting with us or you can visit one of our Nev Jewellery shops.

 

If the product repaired by third party firms and not by Nev Jewellery, will my product out of warranty?


Your product will be out of warranty if a third party firm repair or measure the product. Click to see our warranty conditions.

 

I have a question or problem about my product, what should I do?


To reach our customer service; you can call 444 4 373, you can text a Whatsapp message to +90 539 745 87 57 or you can send an e-mail to destek@nevjewellery.com for all of your questions and demands.

 

Are your products exactly the same on Nev Jewellery website and Nev Jewellery shops?

Our store products and website products may differs. In our stores variations of our products are very wide comparing to our website. Click here to see the locations of our stores.

 

Are the prices are same on the website and shops?


Except our offers and periodic discounts, our pricing policy is the same whether in online and at the shops.



I want to have a custom design jewellery. What should I do?


To have a custom design jewellery, you can call 444 4 373 and you can discuss your dream’s design with our designers.

 
Is the pricing for diamond products based on carat size?


Pricing for diamond products not only based on carat size but also on ‘’4C rule’’. ‘’4C’’ is the abbreviation of Cut, Color, Clarity and Carat which are the distinct features of the diamond.

 

Can I choose the shipping company at my own wishes?


We deliver our products to you with 100% insurance under the assurance of Brinks Logistics. Products must be shipped by Brinks' contracted shipping company for  insurance to remain active. Otherwise, products will be out of insurancy.

 

I am purchasing on your website for the first time, is it safe?


In your purchasings on our website, your card and card informations are protected by 3D Secure.  During the payment process, you will be directed to the 3D Secure screen of your bank and complete your transaction with the confirmation code sent to your mobile phone number registered with your bank. The credit card you use while shopping is secured by your bank's payment systems and cannot be seen by third parties, including NEV Jewellery.

Prepared by  T-Soft E-Commerce.